Resident Services
We're Here To Help
We’re dedicated to providing tenants with a seamless and convenient living experience. Here are the services we offer to make your residency comfortable and hassle-free:
Resident Services
We're Here To Help!
Frequently Asked Questions
How do I pay my rent?
We offer several convenient rent payment options, including online payment through our tenant portal and PayNearMe Cash PaySlip. Please refer to your lease agreement for specific instructions.
Who should I contact for maintenance requests?
Please submit all maintenance requests exclusively through our online tenant portal or by calling our maintenance hotline at (786) 946-1712. These are the only methods for submitting work orders, ensuring your request is properly documented and addressed promptly.
What should I do in case of a maintenance emergency after hours?
For maintenance emergencies that pose an immediate threat to safety or property (e.g., flooding, fire, air conditioning not working), please call our emergency hotline at (786) 946-1712. For non-emergency requests, please submit them through the regular channels during business hours.
What is your policy on pets?
Our pet policy varies depending on the property. Please refer to your lease agreement for details regarding pet allowances, restrictions, and associated fees or deposits. You must obtain written approval for any pets before bringing them onto the property, as well as pet policy insurance.
What is the process for renewing my lease?
Approximately 90 days before your lease expires, we will send you a lease renewal offer outlining the terms for a new lease period. Please review the offer carefully and notify us of your decision by the specified deadline.
What are my responsibilities as a tenant?
Your responsibilities are outlined in your lease agreement. Generally, this includes paying rent on time, maintaining the cleanliness of your unit, reporting maintenance issues promptly, and adhering to community rules and regulations.
What happens to my security deposit when I move out?
Upon vacating the property, we will conduct a thorough inspection of your unit. Your security deposit, less any deductions for damages beyond normal wear and tear or unpaid rent, will be returned to you within 30 days, as required by law, to the forwarding address you provide.
Who do I contact with questions about my lease or account?
For questions regarding your lease agreement, billing inquiries, or other account-related matters, please contact our tenant services department at (786) 766-9385 or email us at info@rentify.live.
What are the community rules and regulations I need to be aware of?
Your lease agreement typically outlines Community rules and regulations or is provided as a separate document. These may cover topics such as noise levels, parking, trash disposal, and use of common areas. Please familiarize yourself with these rules to ensure a harmonious living environment for all residents.
What is your policy on subletting or assigning my lease?
Our lease agreement usually outlines our policy regarding subletting or assigning your lease. Generally, subletting or assignment is not allowed without prior written consent from the property management company. Please reach out to us if you have any questions about this.
Property Advantages
Rentify provides safe, affordable housing with 24/7 support and a blend of modern tech and personal service.
| Comfortable, Quality Living | |
| Responsive Property Management | |
| Prime, Central Locations | |
| Safe, Secure Environment | |
| Timely Service Requests |
$300 Tenant Referral
Refer a friend or family member to become a resident and earn a $300 rent credit! Once your referral moves in, pays their rent on time consistently, and complies with community guidelines, you'll receive a $300 credit on your rent.