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ADA Policy

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Introduction Effective Date: 8-01-2025 Last Updated: 2-17-2026 Rentify Property Management (“Company,” “we,” “our,” or “us”) values your privacy. This ADA Policy explains how we collect, use, and protect your personal information when you use our website https://rentify.live, apply for housing, or interact with our property management services.

1. Policy Statement

Renty.live is committed to ensuring equal housing opportunity and accessibility for all individuals, including persons with disabilities, in compliance with:

  • Americans with Disabilities Act (ADA) – Title II & III (as applicable)

  • Fair Housing Act (FHA)

  • Section 504 of the Rehabilitation Act of 1973

  • Florida Accessibility Code for Building Construction

  • Miami-Dade County local accessibility ordinances

We strive to remove barriers to housing, services, communication, and digital access for residents, applicants, and visitors.

2. Scope of Policy

This policy applies to:

  • Rental housing units managed or listed by Renty.live

  • Leasing offices and common areas

  • Applicant screening and leasing processes

  • Resident communications

  • Website and digital platforms

  • Third-party vendors acting on behalf of Renty.live

3. Equal Housing Opportunity Commitment

Renty.live does not discriminate based on:

  • Disability (physical or mental)

  • Need for service or assistance animals

  • Use of mobility devices

  • Sensory impairments (visual, hearing, speech)

All applicants and residents are provided equal access to housing programs, waitlists, and services.

4. Reasonable Accommodations Policy

Renty.live provides reasonable accommodations to ensure equal access, including but not limited to:

Examples

  • Accessible unit transfers

  • Reserved accessible parking

  • Live-in aides

  • Service/assistance animal approvals

  • Communication in alternate formats

  • Extended time for paperwork or recertifications

Request Process

  1. Request submitted verbally or in writing

  2. Verification (if disability not obvious)

  3. Interactive review process

  4. Written approval/denial within reasonable timeframe

No fees are charged for accommodation requests.

5. Reasonable Modifications Policy

Residents may request physical unit modifications such as:

  • Grab bars

  • Wheelchair ramps

  • Lever door handles

  • Visual fire alarms

  • Lowered countertops

Key Standards

  • Structural approvals required

  • Work must meet building codes

  • Restoration agreements may apply (per FHA rules)

  • Financial responsibility determined by program funding source

6. Accessible Property Standards

Renty.live properties aim to meet UFAS / ADA / FHA design requirements where applicable:

Unit Accessibility Features

  • Accessible entrances

  • 32” clear door widths

  • Reinforced bathroom walls

  • Accessible kitchens

  • Reach-range compliant controls

Common Area Accessibility

  • Leasing offices

  • Clubhouses

  • Laundry rooms

  • Mail areas

  • Parking and pathways

7. Effective Communication Policy

Renty.live ensures communication access for individuals with disabilities.

Auxiliary Aids May Include:

  • TTY / relay services

  • Sign language interpreters

  • Large-print documents

  • Braille materials (upon request)

  • Captioned video content

  • Email / text alternatives

8. Digital Accessibility Compliance

Renty.live is committed to WCAG 2.1 Level AA website accessibility standards.

Website Accessibility Measures

  • Screen reader compatibility

  • Keyboard navigation

  • Color contrast compliance

  • Alt text on images

  • Form label accessibility

  • ARIA landmarks

9. UserWay Accessibility Plugin Implementation

To enhance digital accessibility, Renty.live utilizes the UserWay Website Accessibility Widget.

UserWay Features Enabled

  • Screen reader enhancement

  • Text size scaling

  • Contrast adjustments

  • Dyslexia-friendly fonts

  • Cursor and reading guides

  • Link highlighting

  • Pause animations

  • Keyboard navigation tools

The widget is visible on all primary website pages and allows visually impaired users to customize their browsing experience.

10. Ongoing Accessibility Monitoring

Renty.live conducts periodic reviews including:

  • Website accessibility scans

  • Plugin performance checks

  • ADA compliance audits

  • Resident feedback reviews

  • Vendor accessibility verification

11. Staff Training

All leasing and management staff receive training on:

  • ADA & Fair Housing laws

  • Accommodation handling

  • Assistance animal policies

  • Accessible communication etiquette

  • Digital accessibility awareness

Training is refreshed annually.

12. Third-Party Vendor Compliance

All contractors, property managers, and service providers must:

  • Follow ADA accessibility standards

  • Provide accessible communication

  • Ensure accessible work practices

  • Comply with digital accessibility when acting online for Renty.live

13. Grievance & Complaint Procedure

Individuals may file accessibility complaints if they believe discrimination or barriers exist.

Complaint Submission Methods

  • Email

  • Phone

  • Written letter

  • Website form (accessible)

Review Process

  1. Complaint logged

  2. Investigation conducted

  3. Resolution proposed

  4. Written response issued

Retaliation for filing complaints is strictly prohibited.

14. Accessibility Contact Information

ADA Compliance Coordinator
Renty.live
Miami, Florida

Phone: [Insert]
Email: [Insert]
Mailing Address: [Insert]

Requests and complaints are acknowledged within 5 business days.

15. Policy Updates

This policy is reviewed annually and updated to reflect:

  • Federal ADA updates

  • HUD / FHA guidance changes

  • WCAG revisions

  • Florida code updates

  • Technology accessibility improvements