We understand the importance of a well-maintained home. Residents can submit maintenance & repair requests conveniently through their resident portal.
Emergency Services: For urgent maintenance issues requiring immediate attention, please call our emergency phone line at 786-766-9385.
Emergencies Include:
- No working HVAC during extreme temperatures
- Gas leaks
- Significant water leaks or flooding
- Complete loss of water
- Sewer backups
- Electrical hazards
- Plumbing issues
How To Submit A Maintenance Request
Submit maintenance requests directly to your property manager along with photos of the issue. Please Note, if you do not see this task, contact your property manager as this feature may not be enabled for their account.
On the next screen, select when a maintenance tech can address your maintenance issue. If you choose to provide preferred times, select 3 or more time slots, then click Submit.
Navigate to the Maintenance tab, and select Request Maintenance.
Enter a detailed description of the issue, upload one or more photos of the item needing attention (must select multiple photos at once from computer or camera roll), decide whether or not to give the property manager permission to enter with their key, then click Submit Request.
How To Check On the Status Of Maintenance Request
You can view the high-level status of your maintenance request on the Maintenance tab. The status will range from received, to technician contacted, to technician scheduled, to completed. Select Check Status for a detailed view of all communication sent to you and a status timeline of your request.